All confirmed orders received by 5 PM IST will be shipped in the next 2 days. If a courier service is not available for a particular place in India, the products will be sent through the service of the Indian Postal Department. Orders received on Sundays will be shipped on the following Monday.
Shipment within India
Confirmed orders within India will be shipped via Professional Courier. In case the courier service is not available for any location, the order will be shipped through Speed Post. In case Speed Post Service is also not available for any particular location, the orders will be shipped through Registered Post.
All shipping costs are not included within the price of the product and the shopping cart adds shipping charges according to the weight of the items and the packaging.
Shipment outside India
Confirmed orders outside India will be shipped Via DHL, FedEx, etc., depending on the best courier service available in that area.. The Shopping cart adds international shipping charges according to the weight of the items and the packaging. Also, the packet could be opened by customs for verification purposes and we are not responsible for any damage done to the pack while in customs.
|Within India||4-7 working days|
|Outside India||15-20 working days|
Please note: These are approximates. You could receive the parcel earlier or later.
Track your Order
When the order is shipped, the complete shipping details of the order, along with the airway bill of the courier service, will be sent to you via email..
How can I cancel my order?
Please note that cancellations have to be made within a maximum 24 hours of placing an order.
A formal email specifying the Order Number has to be sent to us within 24 hours of placing the order. However, cancellation of an order will not be accepted if the order has been processed. For cancelling your order, a cancellation fee of 10% on the invoice value will be charged and the balance will be refunded. The customer agrees that the company’s decision is final in accepting or denying the cancellation request.
Can I return the teas I buy online?
Unfortunately, with a product like tea we are unable to provide a return policy. Online orders cannot be returned. We regret the inconvenience.
Where in India can we deliver?
Products purchased through us can be delivered to nearly 10000 pin codes (areas) across India.
Are there any costs such as delivery charges, taxes etc.?
Shipping charges are not included in the sales price as they vary from place to place. Based on the shipping address you select, shipping charges are calculated, and will reflect in your shopping cart while you check out before you make the payment. Octroi charges and any other such entry tax would be collected from the consignee where applicable.
How the delivery charge calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered, the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus, the delivery fee is calculated separately when a customer orders different products.
How do I know the delivery is complete?
An e-mail along with the shipping details, will be sent to you informing you that your order has been shipped / delivered.
What if we don't deliver or deliver late?
Delays may happen due to conditions or circumstances beyond our control, which may include situations arising out of strikes, fire, arson, riots, earthquakes, floods, etc. However, at the time of delivery, when the recipient of the gift is not at home, if the address is incorrect or has been changed, we will take maximum efforts to deliver it. Please note that our maximum liability is limited to the refund of the purchase price in case of non-delivery, only if the error is on the part of TeaCulutureOfTheWorld.com.
What if the recipient's address is wrong or the recipient no longer stays there?
TeaCulutureOfTheWorld.com will inform you of such an eventuality. You can inform us to about a change in the receiver’s address within 24 hours of receiving our message, else your order will be cancelled and no refund will be made. All charges for the repeat delivery attempt at the corrected address will be collected from the consignee. But in no circumstances will the product be changed.
Can you send a personalized message with the gift?
Yes, you can send your personalized message/greetings along with your gifts. Just type in your message in the message box in the order form. Your message will be printed and sent along with the gift.